Parallel Sessions 4.1 to 4.6
Tamara Pianos (National Library of Economics, Germany): EconBiz – Meeting user needs with new technology
Virtual Libraries try to combine traditional library services with new document types and services. Restrictions like copyright laws, technical limitations and the like often make it difficult to meet user requirements. A number of studies documented these needs: An easy-to-use, comprehensive yet focussed search and easy access to print and online documents, subject specific, yet not too restricted to specific areas.
The new EconBiz-portal (econbiz.de), relaunched in August 2010, has a disciplinary focus on business and economics and related subjects. It includes about 6 million records from different databases. Based on search-engine technology Lucene/SOLR, combined with a metadata framework developed by the ZBW (zbw.eu), it allows fast, convenient and complex searches. The integration of the Standard-Thesaurus-for Economics supports researchers by suggesting keywords and related terms. Information on the availability of the documents is also included. Documents can either be accessed online, or ways to material that is available in print only are shown. Journals Online & Print, a service developed by the German Electronic Journals Library (EZB) and the German Union Catalogue of Serials (ZDB) is included to provide easy access to all forms of journals.
In addition, services like an event calendar, a tutorial on how to find information and an online-reference desk help to cater to the user’s complex needs.
The new EconBiz-portal was developed by the ZBW in close cooperation with the USB Cologne (ub.uni-koeln.de). Major parts of the search engine framework were developed by a company specialized in information technology.
This paper will elaborate on the extraction of the users’ requirements from different studies, the deduction of functional requirements, and finally, the implementation of the portal with all its ups and downs.
Tamara Pianos studied English Philology and Geography at the University of Kiel. After finishing her dissertation in Canadian Studies, she started her traineeship in Osnabrueck and Cologne to become an academic librarian. 2002-2005 she worked as a co-ordinator of www.vascoda.de at the National Library of Science and Technology (TIB) in Hanover. In 2005 she started working for the ZBW – the German National Library of Economics Leibniz Information Centre for Economics in Kiel. She currently works as the project manager of the EconBiz portal.
Ellen Simons (Avans University of Applied Sciences, The Netherlands): From a vision on learning and teaching towards an integrated learning-environment
The presentation focuses on the changes in education and their implication for the university library. The impact of Avans' strategic educational vision on the design and lay-out of the buildings and especially Xplora, the Learning-centre of Avans, will be described.
The three locations of the Avans Learning-centre (opened in 2006 and 2007) comprise a total of 2,000 student workplaces. The traditional library has changed into a multimedia learning-centre and now resides under the Avans Learning and Innovation Centre.
New buildings and a new organizational structure demand new working-arrangements with faculty staff. The transformation from library to Learning Centre and especially the consequences for library staff will be focused upon. All staff was offered a comprehensive training program. In addition, information specialists were trained to improve their acquaintance with educational knowledge. The benefits derived from the cooperation by library staff working with colleagues from other disciplines (e.g. educational consultants , e-learning consultants, multimedia staff etc.) within the Avans Learning and Innovation Centre will be described. The results of relevant student surveys will also be described. To wrap up, I will draw some conclusions based on 4 years working in new buildings, new educational models, new organization, new working arrangement, etc.
Ellen Simons started her career at Hogeschool West-Brabant in 1990 as a librarian. She quickly became the head of the university library. At this moment she is deputy-director of the Learning and Innovation Centre at Avans University of Applied Sciences. Ellen is vice-chairperson of the SHB, the Dutch consortium of Libraries of Universities of Applied Sciences. In recent years she was responsible for the strategic planning of educational innovation at Avans University, aimed at the transformation of a traditional library to a new Learning Centre. She was actively involved in the design of the three new learning centres in Breda, ’s-Hertogenbosch and Tilburg. Her primary interest is the cooperation between educational and library staff. The new Xplora learning centre presents itself as partner of the schools. As part of this new position a large training program has been developed for the former library staff.
Serina Patterson, Devon Stokes-Bennett, James Nahachewsky, Ray Siemens (University of Victoria, Canada): Enacting change: a case study of the implementation of e-readers and an online library in two Canadian high school classrooms
Today’s “born-digital” youth are engaged in an unprecedented experimentation with literacy, learning, and cultural practices on an individual and societal level. They inhabit a world of ubiquitous twitch-speed content in which they can connect to peers, ideas, and information almost instantaneously, as well as tailor their own online spaces that promote a sense of freedom and individuality. As such, these changes present both complex challenges and opportunities for institutions such as schools and libraries, and those “digital immigrants” who manage them.
This proposed paper explores a recently completed case study, conducted by the authors, that examined the impact of e-reader technology on the learning and literacy of digital-age youth in a Grade nine and Grade ten classroom; the study was held at a community school on Vancouver island in western Canada. Emerging from an innovative research partnership between members of the WestShore Centre for Learning and Training, the University of Victoria’s Electronic Textual Cultures Lab, and the Faculty of Education, this study required that we develop an online library for the students’ and classroom teachers’ use. As such, questions regarding changes to the students’ learning, their user behaviour, and the on-demand collection development emerged as e-books were integrated into their evolving online educational environment.
Fundamentally grounded in theoretical cross-sections of information literacy issues, pedagogy, e-pedagogy, and computational modelling activities, the study revealed that the participants’ experiences specify particular requirements, challenges, and opportunities for digital age learners, educators, and librarians. This study’s initial findings point to the benefits to students’ cognitive and affective domains through the personalized learning spaces afforded them by the e-readers and e-book content. But, there were also complications to students’ individual reading processes. Such benefits and complications called for an alert flexibility in developing the online library to engage these born-digital students – particularly in relation to their “Web 2.0” experiences that included: online reading journals; discussion groups; virtual “bookshelves” for their e-books; and security concerns. Throughout this study, there emerged the need for re-inventing reading and learning spaces to address the changing reading patterns and epistemologies of born digital students as they navigated through ideas and information from page to screen. Importantly, this re-invention can only occur through a co-authoring of the reading and learning spaces of born digital students by those very students, their teachers, the developer, and others such as experts in digital corpora.
Dr. Raymond Siemens, http://web.uvic.ca/~siemens/, is Canada Research Chair in Humanities Computing and Professor of English at the University of Victoria with cross appointment in Computer Science. Siemens is also Visiting Senior Research Fellow at the Centre for Computing in the Humanities at King's College London, Visiting Research Professor at Sheffield Hallam University and, in 2010, is Visiting Research Professor in Digital Humanities at Ritsumeikan University, Kyoto. Siemens' larger research projects focus on human-computer interaction, interface, and the electronic book in the Implementing New Knowledge Environments (INKE) project, the Professional Reading Environment (PReE) project, initiatives associated with the TAPoR and Synergies groups and the Public Knowledge Project, and work on digital humanities communities and teams.
Ana van Meegen Silva, Imke Limpens (Free University Amsterdam, The Netherlands): How serious do we need to be? Improving information literacy skills through gaming and interactive elements
Catch the attention of highly technological and visual based students is a challenge for libraries. The number of students entering the universities is increasing and a face-to-face learning setting is for the few subject librarians an impossible mission. This paper demonstrates how effective the use of serious game or other web based interactive elements can be for the teaching of information literacy.
The libraries of the Vrije Universiteit Amsterdam and the Institute of Social Studies in the Netherlands developed together a serious game on Information Literacy. This game aims to teach foreign students how they can find free academic information on the internet. This set is chosen because students from developing countries in most of the times do not have access to the expensive databases that Europe can afford. Through a quasi experimental research we could analyze the impact that the new elements brought by the game have on the students learning effect. In this research we concluded that the game needs to be improved to fit in the regular curriculum of the university but interactive elements is for sure a good solution for acquiring better learning results.
Ana van Meegen studied Cultural Anthropology (M.Sc.) and works since 2000 at the University library of the Vrije Universiteit Amsterdam. She started as a subject librarian for the faculty of Social Sciences and is now working as account manager/project manager. Key specialities are the development of new methods for explaining Information Literacy and archive, visibility and integration of content. She works together with the Centre of International Cooperation of the VU Amsterdam in IT-projects for libraries and universities in developing countries.
Graham Stone (University of Huddersfield, UK): Searching life, the universe and everything? The implementation of Summon at the University of Huddersfield
“Why is Google so easy and the library so hard?” A review of the recent literature suggests that users prefer simple search interfaces such as Google. The implication here is that libraries often fail to make their resources discoverable and that this may in turn affect the perceived value of the library.
Against the background of the ongoing national debate about user expectations, a project group at the University of Huddersfield was asked to investigate the current provision for electronic resources and to look at a solution which would ‘provide ease of searching and access for the user, whilst reducing the workload for systems and technical services and remaining within current budget levels’
As a direct result of this review, the University of Huddersfield was the first UK commercial adopter of Summon in the summer of 2009. The Summon web-scale discovery service from Serials Solutions provides a simple single-search box to the breadth of the library’s collection, swiftly delivering simultaneous information and results from the local catalogue and remote electronic resources offering a real alternative to the traditional federated search.
This paper will provide a case study of the implementation, evaluation and launch of this radical new service to users at the University of Huddersfield, by detailing the approaches used and lessons learned throughout the implementation period and making recommendations for future enhancements.
Summon will be soft launched at the beginning of February 2010, to enable a period of user-testing alongside the existing federated search service, MetaLib, before a full launch in July 2010 and subsequent roll out for the academic year 2010/11.
The key aims of this paper are:
- To describe the rationale behind the e-resources review and the subsequent decision to move away from federated search.
- To report on the objectives for implementation, challenges encountered and any issues raised during the technical implementation of Summon, including MARC mapping from the library catalogues, population of full text resources via Serials Solutions and the University Repository and inclusion of locally held collections, such as lectures via streaming video.
- To discuss the feedback received from a representative range of users after the initial ‘soft launch’ of the service in order to refine and approve the system for a full launch in July 2010.
- The very nature of Summon will completely change the way user education is approached at Huddersfield. The paper will go on to consider some of the changes that will be made to the information literacy strategy as a result of the adoption of Summon.
- Finally the paper will discuss any future enhancements that may be necessary to improve the system and to share lessons learned from the project.
Problems with ‘federated search’ rank alongside lack of library text books as the perennial favourite in students’ comments about the library, this paper will consider whether we really can meet students expectations by providing Google-like interfaces with Google-like results.
Graham Stone has been working with e-resources for over 15 years. He is Library Electronic Resources Manager at the University of Huddersfield and is responsible for the management of the Library Electronic Resources Team and University Repository. A member of the UKSG Committee since 2001, Graham is UKSG Secretary and a member of the Serials and Journal of Electronic Resource Librarianship editorial boards. He is editor-in-chief of E-Resources Management Handbook and has recently written a chapter on resource discovery for the new Facet publication Digital Information: Order or anarchy?
Jens Hofman Hansen (State and University Library, Denmark): The open library system - re-invented, implemented and working
In the Google age library users want a single interface with discovery tools to access all collections whether they are physical or digital, including subscription journal articles, e-books, images, or collections unique to each institution.
The software world is moving in the direction of modular open systems, often even based on open source. So is library system software. Proprietary solutions still prevail, but we see a growing number of open interfaces to them, such as Ex Libris X-server and the Ex Libris Unified Resource Management.
At the State and University Library and the University of Aarhus Libraries we have moved far into open systems. In January 2010 we changed our library system from SirsiDynix Horizon to Ex Libris Aleph. At the same time the role of the traditional library system part was reduced to the handling of physical material, the acquisition, the cataloging and the lending processes.
At the front of the system we are using the Summa integrated search system build purely on open source. By faceted search Summa supports discovery browsing in all material whether physical or electronic. Summa which has been designed with scale in mind can handle hundreds of millions of items with response times in the milliseconds.
To organize our rich collection of the National Library resources, which include radio/TV, film, newspapers, and the National Music Collection, we have build the DOMS (Digital Object Management System) based on the open source of Fedora Commons.
The integration of the 3 main components, Aleph, Summa and DOMS is carried out in a service-oriented architecture. In addition a number of workflow systems have been developed for the handling of all processes not supported within the Aleph or Fedora frameworks. These workflow systems include a system for on demand digitization of material still in analogue form and a generic workflow system for mass-digitization within Fedora.
The strategic reasoning behind the architecture will be presented along with some general and detailed characteristics of each of the building blocks: Aleph interfaces, Summa, DOMS, and the workflow systems.
There will be a demonstration part showing the key concepts in action, seen from the end users as well as from the library personnel.
Jens Hofman Hansen, MA in Information Science, University of Aarhus, 2005. Since 1999 self-employed usability consultant. Since 2005 usability expert at the State and University Library. Participator in the founding steps of the open source search technology Summa, including early user studies and prototyping. 2007 to May 2010, senior user experience consultant at Denmark's leading digital agency, Creuna. Leader of user-centred commercial focused redesigns of several digital products including 14 online banks. Today, back at the State and University Library as special consultant, focusing on commercializing and bringing the library's technology to the world surrounding us. Author of the book "Motiverende design" (Persuasive design), 2006. Educator and speaker at several occasions, conferences and events inside and outside the library world.